FAQs and Platform Guides

Platform

• Platform/Feature Overview
• Platform Domains
• Does this platform work internationally?

Getting Started

• Getting started
• Create a unique or personal URL
• How do I make my app a Progressive Web App (PWA)?
• What are SEO Tools and how do I use them?
• Tips for managing Actions on an app
• How do I copy an app?

Administration and Users

• Can I manage my account remotely?
• How do I add additional Administrators to my account?
• How do I add users and control what apps and content they can edit within the account?

Style, UX, and Formatting

• Styling to an app
• Action formatting options
• Mobile and Tablet Responsive Design
• What is the “Audience” control option on an Action?
• How to Schedule an Action or group of Actions?

Embeds and Widgets

• How do I add appointment scheduling to my app?
• How do I embed a Youtube video?
• How do I embed a Facebook video in my app?
• How do I embed a feed from my Facebook page?
• How do I embed a Twitter timeline in my app?
• Other Widgets and Embeds

Action Types

• What is an “Action?”
• What Actions does the platform support?
• Action Tutorial App
• Action Formatting and Control Options
• What’s the difference between a “Push” notification and an “In-App” message Action?
• The Action Library (a modular content management system)?

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Enterprise Features

• GraphQL API
• Custom Dashboards
• Resource Based Access Control
• Creating unique Apps, Links, QR codes or NFC tags for every product or for every sales agent?

Use cases

• Mobile Websites
• Progressive Web Apps (PWAs)
• Connected Packaging?*
• Instagram Bio Link
• Customer Service Links
• Events

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Metrics

• What is an impression, vs a scan, vs a tap?
• What are Intent Metrics?
• How do I know which Actions are most effective?
• How to use the Metrics dashboard
• How do I add URL tags such as UTM codes to my links?
• How do I add my Facebook Pixel or Google Analytics?

General Questions

• I have support questions, where can I get more help?
• How do I remove an ID (i.e. a URL) from my account?
• What tools are there to help manage App IDs?
• What are Social Previews?
• Can I send Push Notifications?
• Will my app work offline?

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Pricing and plans

• Is there a contract?
• Do you have a free trial?
• How do I convert my free trial to a paid plan?

QR codes and NFC tags

• How do I create a QR code for my page and then download it?
• Why is this platform better for managing QR codes and NFC tags?
• What’s a QR Code and how does it work?
• What's an NFC Tag and how does it work?
• I already have QR Codes. Can I use them on this platform?
• I already have NFC Tags. Can I use them on this platform?